Trainable AI Customer Support
The support agent that learns your product
Quack reads your docs, absorbs your resolved tickets, and answers product questions accurately. Your support team escalates edge cases, not routine queries.
Answered by Quack in 1.4 seconds
The problem
Generic AI bots answer generic questions. Your customers ask product-specific ones.
Most AI support tools are trained on the internet. Quack is trained on your product. That distinction changes every answer.
Generic chatbots
Pattern-match on keywords. Serve static FAQ answers. Hallucinate product details they never learned. Frustrate customers with responses that feel copy-pasted from a template. Require manual rule maintenance every time you ship a feature.
Quack
Learns from your help docs, resolved tickets, and changelog. Answers questions it has never seen before because it understands your product, not just your keyword list. Updates automatically when your docs update. Escalates with full context when it is not confident.
How it works
Connect your sources. Quack learns. Customers get answers.
Quack integrates with your existing stack and trains on the knowledge your team already has. No data science required. Most teams are live in under a week.
Connect your knowledge sources
Point Quack at your help center, resolved ticket archive, and product changelog. It reads everything and builds a product model.
Quack trains on your product
The model learns the specific names, flows, and edge cases in your product. Not generic SaaS concepts. Your product, specifically.
Deploy and improve continuously
Route incoming support tickets through Quack. Every resolved ticket becomes new training data. The agent gets more accurate over time without manual effort.
Early results
What early-access teams are seeing
Across early-access pilots, approximately 11 teams. Results vary by ticket mix and knowledge base completeness.
What teams say
From the early-access program
We pointed Quack at our help center and roughly four months of closed Intercom threads. Setup was faster than I expected. The thing that got me was that it handled terminology correctly from day one because it had actually read our docs, not a generic training set.
We ship updates every two weeks and our old bot required manual rule edits every single time. With Quack, we push docs, it re-trains overnight, and the answers update without us touching the configuration. That alone was worth the switch.
The confidence threshold escalation is the feature I sold internally. I could tell my team that Quack would never send a half-baked answer; it would just pass the ticket to us with context if it was not sure. That framing made everyone comfortable with going live.
Integrations
Works with the stack you already use
Quack connects to your helpdesk, knowledge base, and data sources in minutes. No custom engineering needed.
View all integrationsPricing
Simple pricing, no per-ticket fees
Priced by AI-handled conversation volume. No seat fees, no per-ticket overages. All plans include a 14-day pilot before you pay.
- 1 AI support agent
- Up to 3 knowledge sources
- Zendesk and Intercom integration
- Automatic retraining on resolved tickets
- Email support
- 3 AI support agents
- Unlimited knowledge sources
- All integrations included
- Escalation routing and context handoff
- Answer accuracy analytics dashboard
- Priority live chat support
- Unlimited AI support agents
- Custom training pipeline
- SSO and advanced RBAC
- SLA-backed uptime guarantee
- Dedicated onboarding engineer
- Custom contract and invoicing
Annual pricing shown when billing toggle is active. All early-access plans include a 14-day pilot before payment is collected.